Terms of Service

Effective Date: 26 Aug, 2025
Last Updated: 26 Aug, 2025

1. Acceptance of Terms

By accessing and using the Luminary Wellness website (luminarywellness.co.nz) or booking our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. About Our Services

Luminary Wellness provides holistic health services including therapeutic massage, reiki, craniosacral therapy, reflexology, manual lymph drainage, and related wellness treatments. Our services are provided by Shane Butler, a qualified practitioner based in Auckland, New Zealand.

3. Website Usage

3.1 Permitted Use

You may use our website to:

Browse information about our services
Read our blog content
Book appointments through our booking system
Contact us through provided forms
Sign up for newsletters and wellness information

3.2 Prohibited Activities

You may not:

Use automated systems to access our website or booking system
Copy, reproduce, or distribute our content without permission
Submit false information through booking or contact forms
Attempt to interfere with website functionality
Use the website for any unlawful purposes
Share account login credentials with unauthorized persons

4. Booking and Appointments

4.1 Online Booking

Bookings made through our system are subject to confirmation
You must provide accurate health and contact information
Payment is required at time of booking or at time of appointment
Booking confirmations will be sent via email

4.2 Appointment Changes

Cancellations and rescheduling policies will be clearly communicated during booking
Late cancellations may incur fees as specified in booking confirmations
We reserve the right to reschedule appointments due to practitioner illness or emergency

4.3 Payment Terms

Payment is processed securely through Stripe
Fees are as displayed at time of booking
Refund policies are specific to each service and will be communicated clearly
Returned payment fees may apply for declined transactions

5. Health and Safety Disclaimers

5.1 Not Medical Treatment

Our services are complementary wellness treatments and are not intended to:

Diagnose, treat, cure, or prevent any disease
Replace medical care or treatment
Provide medical advice or recommendations
Serve as emergency medical care

5.2 Client Responsibilities

You are responsible for:

Providing accurate health information during intake
Informing us of any health conditions, medications, or changes since last visit
Seeking appropriate medical care when needed
Following any post-treatment care recommendations
Communicating comfort levels and concerns during treatment

5.3 Contraindications

Some treatments may not be suitable for certain health conditions. We reserve the right to:

Decline service if treatment appears unsuitable
Modify treatments based on health information provided
Request medical clearance before providing certain services
Terminate treatment if safety concerns arise

6. Professional Boundaries

6.1 Therapeutic Relationship

Our services are provided within professional therapeutic boundaries. Inappropriate behavior or requests will result in immediate termination of services and you will be required to pay for the full session.

6.2 Confidentiality

We maintain professional confidentiality regarding your health information and treatments, subject to legal and professional requirements as outlined in our Privacy Policy.

6.3 Professional Standards

All services are provided in accordance with professional health and wellness standards and relevant New Zealand regulations.

7. Intellectual Property

7.1 Website Content

All content on this website, including text, images, blog posts, treatment descriptions, and educational materials, is owned by Luminary Wellness and protected by copyright.

7.2 Limited Use License

You may view and use website content for personal, non-commercial purposes only. You may not reproduce, distribute, or create derivative works without written permission.

7.3 Blog and Educational Content

Blog posts and educational materials are provided for informational purposes and may not be redistributed without permission. Blog posts may be shared with proper credit back to the author.

8. Limitation of Liability

8.1 Website and Booking System

We are not liable for:

Technical issues with website or booking system
Loss of data or booking information
Inability to access services due to technical problems
Third-party service provider issues (Book Like a Boss, Stripe, etc.)

8.2 Treatment Outcomes

While we strive to provide beneficial treatments:

Individual results may vary
We cannot guarantee specific outcomes
Some people may experience temporary reactions to treatment
You assume responsibility for following pre and post-treatment recommendations

8.3 Maximum Liability

Our total liability for any claim shall not exceed the amount paid for the specific service in question.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal and health information.

10. Force Majeure

We may need to cancel or reschedule appointments due to circumstances beyond our control, including but not limited to:

Natural disasters or severe weather
Government health orders or restrictions
Practitioner illness or emergency
Facility issues or emergencies

In such cases, we will reschedule appointments when possible or provide appropriate refunds.

11. Termination

11.1 Client Termination

You may terminate our service relationship at any time. Prepaid services may be refunded according to our refund policy.

11.2 Practitioner Termination

We reserve the right to terminate the service relationship if:

Terms of service are violated
Professional boundaries are not respected
Safety concerns arise
Payment obligations are not met

12. Dispute Resolution

12.1 Direct Resolution

We encourage direct communication to resolve any concerns or disputes about services.

12.2 Professional Bodies

Complaints about professional conduct may be directed to relevant professional health associations.

12.3 Governing Law

These terms are governed by New Zealand law, and disputes will be subject to New Zealand court jurisdiction.

13. Health Information Accuracy

You warrant that all health information provided is accurate and complete. Failure to disclose relevant health conditions may:

Affect treatment safety and effectiveness
Void liability protections
Result in termination of services

14. Modifications

We may update these Terms of Service periodically. Changes will be posted on our website with an updated date. Continued use of our services after changes constitutes acceptance of new terms.

15. Severability

If any provision of these terms is found unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Information

For questions about these Terms of Service:

Email: finance (at) luminarywellness.co.nz
Address: 125 Paremoremo, Auckland, New Zealand
Website: https://www.luminarywellness.co.nz

These terms constitute the entire agreement between you and Luminary Wellness regarding website use and service provision.

Privacy Policy

Effective Date: Aug 26, 2025
Last Updated: Aug 26, 2025

1. Who We Are

Luminary Wellness is operated by Shane Butler (referred to as “we,” “us,” or “our”). We are a holistic health practice based in Auckland, New Zealand, offering therapeutic massage, reiki, craniosacral therapy, reflexology, manual lymph drainage, and related wellness services.

Contact Information:

Website: https://www.luminarywellness.co.nz
Email: shane (at) luminarywellness (dot) com
Address: 125 Paremoremo Rd, Auckland, New Zealand]

2. Information We Collect

2.1 Information You Provide Directly

Contact Information: Name, email address, phone number through booking forms and contact forms
Booking Information: Appointment preferences, service selections, scheduling details
Health Information: Health history, conditions, medications, and other information relevant to providing safe and effective treatment (collected through intake forms or via conversation)
Payment Information: Billing details processed securely through our payment providers
Communication Data: Messages sent through contact forms, email correspondence, or direct communications

2.2 Information Collected Automatically

Website Usage Data: Pages visited, time spent on site, referring websites, device information
Technical Data: IP address, browser type, operating system, cookies and similar tracking technologies
Analytics Data: Collected through Google Analytics and MonsterInsights to understand website performance

2.3 Legal Basis for Processing (GDPR)

We process your personal data based on:

Consent: For newsletters, marketing communications, and non-essential cookies
Contract Performance: For booking appointments and delivering health services
Legitimate Interest: For website analytics, appointment reminders, and business communications
Legal Obligation: For health records retention and legal compliance
Vital Interests: When necessary to protect your health and safety during treatment

3. How We Use Your Information

3.1 Service Delivery

Scheduling and managing your appointments
Providing safe and appropriate therapeutic treatments
Maintaining health records as required by professional standards
Sending appointment confirmations and reminders
Processing payments for services

3.2 Health and Safety

Assessing contraindications and treatment suitability
Maintaining treatment notes for continuity of care
Ensuring appropriate treatment protocols
Emergency contact if needed during treatment

3.3 Business Communications

Responding to inquiries about services
Sending newsletters and wellness information (with your consent)
Notifying you of schedule changes or practice updates
Following up on treatment outcomes when appropriate

3.4 Legal and Professional Requirements

Maintaining records as required by professional health associations
Complying with health and safety regulations
Protecting both client and practitioner interests

We do not sell, rent, or trade your personal information to third parties.

4. Information Sharing and Third Parties

We share your information only with trusted service providers and as required by law:

4.1 Essential Service Providers

Booking System: Book Like a Boss (for appointment scheduling and management)
Payment Processing: Stripe or Paypal (for processing payments)
Email Marketing: Mailchimp (for newsletters and appointment communications)
Website Analytics: Google Analytics and MonsterInsights (for website performance)
Cloud Storage: Google Drive, Pcloud (for secure record storage)

4.2 Health Professionals

We may share relevant health information with:

Other healthcare providers involved in your care (with your consent)
Emergency services if required for your safety
Professional supervisors or consultants when seeking treatment advice (anonymized where possible)

4.3 Legal Disclosures

We may disclose your information when required by law or when necessary to:

Comply with health regulations or professional body requirements
Respond to legal proceedings or government requests
Protect your safety or the safety of others
Investigate potential professional misconduct

4.4 International Data Transfers

Some service providers are located outside New Zealand. We ensure adequate protection through appropriate safeguards as required by privacy laws.

5. Cookies and Tracking Technologies

5.1 Cookie Management

We use the Complianz GDPR/CCPA Cookie Consent system to manage your cookie preferences. You can adjust your settings through the cookie banner when you first visit the website or by contacting us.

5.2 Types of Cookies We Use

Essential Cookies: Required for booking system and website functionality
Analytics Cookies: Google Analytics and MonsterInsights for understanding website usage
Marketing Cookies: For personalized content and tracking campaign effectiveness

5.3 Managing Cookies

You can control cookies through:

Our cookie consent banner
Your browser settings
Google Analytics Opt-out tools

6. Health Information and Professional Standards

6.1 Health Record Retention

Health records and treatment notes may be retained in accordance with professional standards and legal requirements:

Active Client Records: Maintained for ongoing care
Inactive Client Records: Retained for up to 7 years after last treatment

6.2 Professional Confidentiality

As a health practitioner, we maintain professional confidentiality in accordance with health profession standards. Information is only shared as described in this policy or as required by law.

7. Data Retention

Booking and Contact Information: Retained while you are an active client, then 7 years for professional records
Email Marketing Lists: Until you unsubscribe, then archived for 12 months (or dependent on MailChimp’s policies)
Website Analytics: 26 months (Google Analytics default)
Health Records: 7 years after last treatment (professional requirement)
Payment Records: 7 years for tax and legal compliance

8. Your Privacy Rights

8.1 Universal Rights

Access: Request a copy of personal data we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of personal data (subject to professional record-keeping requirements)
Opt-out: Unsubscribe from marketing communications

8.2 Additional Rights (GDPR)

Portability: Receive your data in a portable format
Restriction: Request restriction of processing
Objection: Object to processing based on legitimate interests
Complaint: Lodge a complaint with the Privacy Commissioner (New Zealand) or relevant authority

8.3 Health Record Limitations

Some deletion requests may not be possible due to:

Professional record-keeping requirements
Legal obligations for health practitioners
Ongoing care continuity needs

8.4 How to Exercise Your Rights

9. Data Security

We implement appropriate security measures including:

Secure, password-protected systems for health records
SSL encryption for all data transmission
Regular security assessments
Limited access to personal information on a need-to-know basis
Professional training on privacy and confidentiality
Secure disposal of physical records when required

10. Booking System and Third-Party Services

10.1 Book Like a Boss

Our booking system collects and processes:

Contact details and appointment preferences
Payment information (processed securely)
Health information necessary for treatment planning
Communication preferences

10.2 Data Processing

When you book through our system:

Your information is shared with Book Like a Boss for appointment management
Payment details are processed by Stripe or Paypal (we do not store full payment card details)
Appointment confirmations may be sent via email through our systems

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes:

We will update the “Last Updated” date
Notify active clients via email
Post notice on our website

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

Email: finance (at) luminarywellness.co.nz
Address: 125 Paremoremo Rd, Auckland, New Zealand]
Response Time: We aim to respond within 20 working days.

For complaints about privacy handling, you may also contact the New Zealand Privacy Commissioner at privacy.org.nz.